Frequently asked questions
Here you can find the answers to basic questions about Chop-Chop.org and our services.
How long have you been around?
We began in 2010 and worked with clients from 48 countries.
What design files formats do you accept?
We accept PSD, Sketch, Xd and AI as basic formats, but let us know if you work with a different file format.
Can you guarantee 100% confidential service?
We guarantee that information about your company, customers and projects will not become public. For this matter, please check our NDA policy. If it is absolutely necessary for you to have your NDA documents signed, you are welcome to send them in. We will investigate them and let you know whether we can sign the document and proceed.
Can I be sure that you won’t show my designs to anybody?
Rest assured! Your business is important to us and we care about our clients, therefore we won’t do anything that might put you at risk.
What about the ownership and rights?
When our work is done, you become the owner of the entire project, including the code, all files, WordPress templates, etc.
What are your normal business hours?
Our team is available:
Monday to Friday
9:00 am — 5:00 pm, GMT+1
That is 3:00 am — 11:00 am, EST
How much time does a project take?
It depends on the project’s complexity and specs. We will inform you about the estimated completion time as soon as we make an assesment. Moreover, if you have a project that needs to be completed quickly, please let us know about it. Please notice that an extra charge for rush orders may apply.
Which browsers are supported?
By default our code is compatible with the following browsers: current version of Firefox, Chrome, Safari, Edge and iPhone and iPad native browsers. If you need compatibility with other browsers (like IE11), please let us know.
What are your payment terms?
We book a team for your project once the development cost has been covered upfront. We accept payments via PayPal, credit cards and bank transfers – whichever suits you best.
How does money back guarantee work?
We can issue a full refund for the project if:
- the project has been cancelled before the development has started;
- for whatever reason we are unable to carry out your order;
- the final product we delivered is not compatible with the specifications you provided.
Note! If a full refund is issued after the work on the project has been completed, you will lose the right to use any part of the code implemented by our developers. Thus, we will not carry out an installation of the site or provide you with a file pack for the completed site.