Here you can find the answers to basic questions about Chop-Chop.org and our services.
Frequently asked questions
How long have you been around?
We began in 2010 and worked with clients from 40 countries.
What design file formats do you accept?
We like to work with PSD, Sketch, Xd and Figma but we know other formats as well. Our Corel Draw license has expired some time ago but contact us if you'd like to supply a different file type.
How can I get a quote?
It’s super easy. Barely an inconvenience. You can:
- Send us a quote request using our quote form
- Send us a message at firstname.lastname@example.org with your designs, specs, and all questions you may have. We’ll handle the rest.
Can you guarantee 100% confidential service?
We guarantee that information about your company, customers and projects will not become public. For this matter, please check our NDA policy. If it is absolutely necessary for you to have your NDA documents signed, you are welcome to send them in. We will investigate them and let you know whether we can sign the document and proceed.
What about the ownership and rights?
When our work is done, you become the owner of the entire project, including the code, all files, WordPress templates, etc.
What are your normal business hours?
Our team is available:
Monday to Friday
9:00 am — 5:00 pm, GMT+1
That is 3:00 am — 11:00 am, EST
While our base working hours are limited, we do work with clients in all time zones. Our tools and workflow allow to smoothly run projects even with less than 2-3 business hours overlapping. Check our case study of a project we've done for an Australian super-food bar chain
What's the project's initiation process?
Initially, we go through your provided brief and materials to get an overview of your project. Then, we schedule a meeting to discuss the project scope, best approaches and make sure we are on the same page in every field. Next, we work on an hourly estimate of your project to give you an idea about the cost and the timeframe.
As soon as it's done, we send you a quote with a proposed starting date, payment terms, and other information, like the project team members on our side, risk areas, etc. When all is set and after receiving your initial payment, we start working on your project.
Which browsers are supported?
By default our code is compatible with the following browsers: current version of Chrome, Safari and Firefox on PC and laptop, Safari on iPhone and iPad, Chrome on Samsung phone and tablet. If you need compatibility with other browsers (like IE11, Edge), please let us know.
What are your payment terms?
We book a team for your project once the development cost has been covered upfront. We accept payments via PayPal, credit cards and bank transfers – whichever suits you best. We're also open to less conventional payment methods, so talk to us!
Where can I find your NDA?
You can find our Non-Disclosure Agreement here: NDA. We are open to signing a separate NDA document, too.
Do you offer design services?
Yes. We work with a number of trusted web designers and upon your request, we can include them in the process.
Do you offer SEO services?
No. We always make sure that the websites we make meet all the latest SEO standards and install SEO plugins in our WordPress projects. However, we don't have SEO specialists on board and we can't help you with advanced optimization.
Do you offer hosting services?
No, but we can suggest the right hosting provider depending on the requirements of your project. Just talk to one of out Project Managers and we'll try to work out the best solution for you.