Here you can find the answers to basic questions about Chop-Chop.org and our services.
What kind of service do you offer?
We turn your designs into web standards compliant HTML5/CSS3. Many people call this "PSD to HTML", but we support other design file formats as well. Our main areas of expertise are HTML5/CSS3, JS and all things WordPress.
How long have you been around?
We began in 2010 and have successfully delivered 6000+ projects.
What design files formats do you accept?
We accept PSD, Sketch, Xd and AI.
Can you guarantee 100% confidential service?
We guarantee that information about your company and project will not become public. For this matter, please check our NDA policy. If it is absolutely necessary for you to have your NDA documents signed, you are welcome to send them. We will investigate them and let you know whether we can sign the document and proceed.
Can I be sure that you won’t show my designs to anybody?
Rest assured! Your business is important to us and we care about our clients, therefore we won't do anything that might put you into risk.
What about the ownership and rights?
What are your normal business hours?
Our online support is available:
Monday to Friday
09:00 am — 10:00 pm, GMT+1
That is 03:00 am — 04:00 pm, EST
Development team works:
Monday to Friday
9:00 am — 6:00 pm, GMT+1
That is 3:00 am — 12:00 pm, EST
How much time does PSD to HTML/CSS take?
It depends on the project's complexity and the number of pages. We will inform you about the estimated completion time as soon as your project is accepted. Moreover, if you have a project that needs to be completed quickly, please let us know when filling the order form. Please notice that an extra charge for rush orders may apply.
Can we use the non-web fonts in design?
We work with Google Web Fonts, Typekit, Adobe Edge Web Fonts and @font-face to embed custom fonts. Just let us know which method we should use on your website and send us the fonts which you would like to be implemented.
Which browsers are supported?
By default our code is compatible with the following browsers: current version of Firefox, Chrome, Safari, Internet Explorer 11+, Edge and iPhone and iPad native browsers. If you need compatibility with other browsers (like IE10), please let us know.
What are your payment terms?
Because of our company policy, we can only proceed with a project once the entire cost of the development has been covered up-front. We accept payments via Pay-Pal, credit card or bank transfer - whichever suits you best.
How does money back guarantee work?
We can issue a full refund for the project if:
- the project has been cancelled before the development has started;
- for whatever reason we are unable to carry out your order;
- the final product we delivered is not compatible with the specifications you provided.
Note! If a full refund is issued after the work on the project has been completed, you will lose the right to use any part of the code implemented by our developers. Thus, we will not carry out an installation of the site or provide you with a file pack for the completed site.
How does free 30 days support work?
The support period starts right after the project has been delivered. We will fix any errors/bugs in the project that have been reported during that time free of any charge. When the support period is over, you can purchase additional support time.