FREQUENTLY ASKED QUESTIONS
- What kind of service do you offer?
- What types of source files do you accept?
- How long have you been around?
- Can you guarantee 100% confidential service?
- Can I trust you won't show my designs to anybody?
- What about ownership and rights?
FREQUENTLY ASKED QUESTIONS SECTION
WHAT KIND OF SERVICE DO YOU OFFER?
We turn your designs into web standards compliant HTML5 and CSS3. A lot of people would call this "PSD to HTML".
Our main areas of expertise are HTML5, CSS3, JS and all things WordPress. We code e-mail newsletters, too.
WHAT TYPES OF SOURCE FILES DO YOU ACCEPT?
The most preferable source files are layered PSD, AI or PNG files. If you have different, contact us, please.— back to top
HOW LONG HAVE YOU BEEN AROUND?
We began in 2008 and have successfully coded lots of projects. We have over 10 years of experience in designing, coding and building websites.— back to top
CAN YOU GUARANTEE 100% CONFIDENTIAL SERVICE?
We guarantee that information about your company and project will not become public, please check our NDA policy. If it is absolutely necessary for you to have your NDA documents signed, you are welcome to send them. We will investigate them and let you know whether we can sign the document and proceed.— back to top
CAN I TRUST YOU WON'T SHOW MY DESIGNS TO ANYBODY?
Rest assured! Your business is important to us and we care about our clients, therefore we won't do anything that might put you into risk.— back to top
WHAT ABOUT OWNERSHIP AND RIGHTS?
WHAT ARE YOUR NORMAL BUSINESS HOURS?
Our online support is available:
Monday to Friday
09:00 am — 01:00 am, GMT+1
it is 03.00 am — 07.00 pm, EST
Development team works:
Monday to Friday
9:00am — 6:00pm, GMT
it is 4:00am — 1:00pm, EST
HOW MUCH TIME DOES PSD TO HTML/CSS TAKE?
Generally, we finish projects with 5 or fewer than 5 pages in 3 business days. However, according to the project's complication and number of pages, it might take longer than the specified time above. We immediately inform you about the estimated time of completion of your project as soon as your project is accepted. Moreover, if you have a project that needs to be completed quickly, please let us know when filling the order form on order page. Notice that the cost of haste projects can be increased.— back to top
CAN WE USE THE NON-WEB FONTS IN DESIGN?
By using Google Web Fonts, Typekit, Adobe Edge Web Fonts or @font-face techniques, we easily put your desired fonts to your project's web pages. Just tell us the technique that we are supposed to use and send the fonts which you would like to use together with your designs.— back to top
WHICH BROWSERS ARE SUPPORTED?
By default we produce the markup compatible with the following browsers: Firefox 4+, Safari 4+, Opera, Google Chrome, Internet Explorer 9+ and iPhone and iPad native browser. In case you need compatibility with other browsers (like IE8) please let us now.— back to top
WHEN DO I HAVE TO EFFECT THE PAYMENT?
You need to cover the total cost together with placing the order. Unpaid orders won't be taken into process.— back to top
IN WHICH WAYS CAN I EFFECT THE PAYMENT?
You can acquit your payment through PayPal.— back to top
HOW CAN I CONTACT YOUR SUPPORT TEAM?
You can contact our Support Team at email@example.com. They are available Monday to Friday, 09:00 am — 01:00 am, GMT+1 (03.00 am — 07.00 pm, EST).— back to top
HOW CAN I PLACE BULK ORDERS?
Bulk orders (over 19 pages) inquiries can be made through our contact form. Please send us information on your project and our support team member will contact you.— back to top
HOW DOES MONEY BACK GUARANTEE WORK?
We guarantee to give you the money back if: We can't carry out your order, you will cancel your order before we start working on it, you are not happy with the results when reviewing the project on our developing server. Note: The refund is NOT issued if the request for the refund was received after the project *zip files were sent or after the installation on the client's server.— back to top
HOW DOES FREE 30 DAYS SUPPORT WORK?
Only Chop-Chop.org gives you 30 days of free support. You can extend it to 90 days by choosing the Professional preset or ticking appropriate option in the Advanced settings view.— back to top
OUR SAMPLE CLIENTS